Terms & Policies

Late Arrival Policy

Clients are requested to arrive at least 5 minutes prior to their appointment to complete a consultation form.

If you arrive late, we will make every reasonable effort to provide your full treatment; however, this cannot be guaranteed. Treatment time may be shortened to avoid inconvenience to other clients, and the full appointment fee will still apply.

If you arrive 10 minutes or more late, and we are unable to accommodate your appointment, it may be treated as a missed appointment and charged at full value.

Cancellation & No-Show Policy

We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling.

• Appointments cancelled with at least 24 hours’ notice may be rescheduled or credited.
• Cancellations made with less than 24 hours’ notice, or no-shows, will be charged at 100% of the treatment fee.
• We do not offer refunds for missed or late-cancelled appointments.

Health & Special Conditions

Clients must inform us prior to booking if they have any medical conditions, including high blood pressure, heart conditions, diabetes, injuries, or pregnancy.

All clients are required to complete a consultation form before treatment.

Gift Vouchers

• Gift vouchers are valid for 6 months from the date of purchase.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Lost or stolen vouchers cannot be replaced.

Age Requirement

Clients must be 16 years or older to receive treatments. Clients under 18 may require parental or guardian consent.